Returns

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

  • We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
  • Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
  • Womenswear must be returned in perfect condition and the swing tags must still be attached.
  • Earrings are not returnable or refundable for hygiene reasons.
  • Face coverings are not returnable or refundable for hygiene reasons.
  • Stickers cannot be returned after the backing has been peeled off.
  • Socks are returnable as long as they are unused with labels and packaging intact.
  • Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
  • Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.

Arrange A Free Return

换货

如果您希望更换某件产品，则需要将其退还并重新下单。

Mulberry 保修服务

Mulberry 对自身所有商品的设计与技艺倍感自豪。我们力争仅选用优质材料，坚持秉持高制造标准。我们努力确保所销售的每件产品都拥有出色的品质。

在极少数情况下，倘若 Mulberry 的商品未能达到我们的高标准要求，我们将竭尽全力解决相关问题。我们的皮革包袋、配饰和行李箱一律享有 12 个月的保修期。如果在此保修期内，您发现商品有任何缺陷，我们将提供修复或换货服务，您无需承担任何额外费用。

如果在保修期内，您发现商品有任何问题，请参阅修复部分或联系客户服务作进一步咨询。

我们在位于萨默塞特的工厂提供包袋修复服务。如果可以修复，我们将免费提供任何相关工作，但前提是商品仍然处于保修期内。包袋超出保修期后，只需支付小额费用，亦可享受修复服务。

请在此查阅此服务的详情。